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Was trying to speak to one of the difficult guys in my flight. However, circumstances before I call upon him made me quite upset even before I go see him. Thus, when he finally came, I already was raising my voice already. Really not healthy for me. Among the short arguement, I was really shocked when his comment ," You say me like that not right, then how come on the bus, you never tell the other guy off the other day". I was shocked ’cause I always had a mindset that whatever said after work is nothing more than mere conversation with a friend. I will not use it against him/her. Sharing with my dad made me realise that this kind of person don’t draw the line clearly between work and personal issues. I thought of enforcing a rule across the board because of this guy, but thinking back, I don’t think I will do it. Reason is that things are always case by case basis, if I enforce it, the whole flight suffer because of him.

Some people just think of all the bad things and remember them. They never remember the goodies we give them too. If really in any case, I have mistreat him more than the benefits I gave him, then I think I have failed as a leader. I certainly defend him in the same way I will defend the others.  His perks are certainly not as little as the rest. I now understand why the instructor in 6 thinking hats say it’s human nature to put on the critical hat all the time. It’s very important to put on the positive hat nowadays to offset it if not, I will become like him in the near future. There’s always positive sides to things that happen.

I was upset about a lot of things and I decide to give it a shot at management level to improve the situation. I managed to improve some, failed to improve some. Fair or not fair is not for me to judge. There’s always a flipside to things. Some of my viewpoints change as I see a bigger picture of why some things happen the way it happens. My close aides in office tell me that I don’t have to explain every single action to people as some of them can never understand at their level. Besides, time critical decisions sometimes don’t have much time for telling them the grandmother story before excution. I’m really tempted to do that now as, even  when transparency is done, people who want to hear what they want will never be satisfied with whatever answer I give.